Some MyRepublic users reportedly faced internet disruption overnight

SINGAPORE – Some MyRepublic users have been experiencing issues with their broadband connection since Sept 30 afternoon.

The connectivity issues seemed to stem from a line card, said a spokesman for the internet service provider at 4pm on Oct 1 in response to queries. A line card provides both transmitting and receiving ports for networks.

The issue affected less than 1 per cent of its subscribers at its peak, said the spokesman, Mr Tang Yong Hir, MyRepublic’s head of product marketing. Subscribers were informed of the matter through updates on MyRepublic’s social media platforms and via SMS.

“We recently undertook a partial backend migration and the issue we encountered is being worked on proactively,” said Mr Tang. “As this is a relatively new issue, we are actively monitoring it to ensure it is fully resolved.”

He added that a fix has been made to restore connectivity, adding that the “situation seems to be under control”.

In a Facebook post at about 4pm on Sept 30, the internet service provider said it was aware of a potential network broadband connectivity issue affecting some customers around the north-east area.

According to outage tracking website Downdetector, reports of MyRepublic outages have been made since 2.26pm on Sept 30. There was a spike in the number of reported outages at around 3.11pm on Sept 30, with 74 reports made.

Reports of outage were still being made as at 12.41pm on Oct 1, more than 22 hours since the first one was made.

Some users on social media commented that the internet was down in places like Pasir Ris and Khatib.

Investigations into the cause of the connectivity issues are ongoing, said Mr Tang, adding that proactive measures will be explored to prevent future connectivity issues.

• Additional reporting by Kolette Lim