Hainan Airlines, China Southern Airlines, and Hainan Airlines' Beijing Capital Airlines announced that due to large amount of consumer complaints, the three companies decided to close their flagship stores on Qunar.com.
All the three airlines said that they received too many complaints, including overcharging fees for refunds or changes; adding extra prices when selling tickets; and untimely updates or irregular flight information from travelers who bought tickets via Qunar.com.
The airlines said those problems affected the travelers and even caused economic losses to them. The airlines recommended travelers buy tickets via official websites or apps.
In response to this incident, Qunar.com's representatives told local Chinese media that China Southern Airlines and Hainan Airlines recently asked Qunar.com to change its ticket listings by time instead of by price. However, Qunar.com believed that it is more suitable to users' habit to list by price, and they claim 70% of consumers will choose tickets and suppliers by price. Therefore, they did not reach an agreement about this issue.
LONDON (AP) — Looking for a new social media platform because X, Threads and Mastodon…
What a season it’s been for Coco Gauff! From a rocky start with fewer titles…
India-China ties have been on an upward swing ever since both the Asian giants reached…
Funds will drive expansion into the UAE & Saudi Arabia by Q4 2024 Since Series…
US PRESIDENT-ELECT Donald Trump nominated Howard Lutnick, the co-chair of his transition team, as his…
The winds of change are sweeping through the UFC. While some fighters find themselves bidding…